Etihad Airways Contact Centre Agent Jobs 2026 in Abu Dhabi, UAE
Etihad Airways is offering a Contact Centre Agent opportunity in Abu Dhabi, UAE, for candidates with customer service and airline reservation or contact centre experience. This full-time role within the Operations & Guest Experience division focuses on delivering excellent customer support, resolving enquiries efficiently, and meeting individual revenue and service targets. The position is well suited to candidates with strong communication skills, good computer literacy, and an understanding of airline reservations and customer service operations.
About the Company
Etihad Airways is offering this opportunity within its Operations & Guest Experience division. The Contact Centre Agent will play an important role in supporting customers through calls and other communication channels while assisting with reservations, ticket issuance, and re-issuance. The role also requires employees to maintain customer information securely and follow company procedures and applicable data protection requirements.
Job Details
Job InformationDetailsCompanyEtihad AirwaysJob TitleContact Centre AgentLocationAbu Dhabi, UAEDivisionOperations & Guest ExperienceEmployment TypeFull-TimeMinimum EducationSecondary EducationExperience1–2 years preferredAirline ExperienceAt least 1 year in airline reservations or contact centre operations preferredReservation SystemSabre or other airline reservation systemsLanguageFluent English; additional languages as requiredApplicationOnline
About the Role
The Contact Centre Agent is responsible for delivering exceptional customer support by handling calls and providing first-call resolution wherever possible.
The position involves supporting customers with the Online Booking Engine (OBE), including reservations, ticket issuance, and re-issuance. The successful candidate will also work toward individual revenue and service targets while maintaining company standards and procedures.
Key Responsibilities
Handle customer enquiries and provide first-call resolution.
Support customers with the Online Booking Engine (OBE).
Assist with reservations, ticket issuance, and ticket re-issuance.
Maintain high-quality customer interactions across calls, emails, and queues.
Build customer confidence, satisfaction, and loyalty.
Consistently achieve individual revenue and service targets.
Support the adoption of new technologies and improved work methods.
Stay updated on products, services, policies, and procedures.
Required Qualifications
Candidates should meet the following requirements:
Minimum secondary education.
Courses in reservation and ticketing are preferred.
1–2 years of customer service experience is preferred.
At least 1 year of experience in airline reservations or contact centre operations is preferred.
Understanding of contact centre workflows and customer interaction standards.
Basic knowledge of Sabre or another airline reservation system is an advantage.
Fluent English communication skills.
Additional language skills as required.
High level of computer literacy.
Skills Required
Important skills for the Contact Centre Agent role include:
Strong verbal communication.
Customer service skills.
Problem-solving ability.
Airline reservation knowledge.
Contact centre operations knowledge.
Computer and digital skills.
Attention to accuracy and detail.
Ability to meet performance targets.
Ability to protect confidential information.
Adaptability and willingness to learn.
Benefits
The vacancy information provided does not specify a detailed salary or benefits package. Candidates should confirm the applicable compensation and benefits during the recruitment process.
The position offers an opportunity to develop experience in airline customer service, reservations, ticketing, contact centre operations, and digital customer support.
Work Environment
The Contact Centre Agent works in a customer-focused environment involving calls, emails, and customer queues. The role requires employees to manage enquiries efficiently while maintaining high service standards and meeting individual performance targets.
The position also involves collaboration with other departments and continuous learning about airline products, services, policies, and procedures.
How to Apply
Interested candidates who meet the qualifications can apply online through the Etihad Airways recruitment portal. Applicants should submit an updated CV and ensure that their application highlights relevant customer service, airline reservation, ticketing, or contact centre experience.
Apply for Etihad Airways Contact Centre Agent
Conclusion
The Etihad Airways Contact Centre Agent position in Abu Dhabi is an opportunity for customer service professionals with relevant airline reservation or contact centre experience. Candidates with strong communication skills, computer proficiency, customer-focused abilities, and knowledge of reservation systems may be suitable for this role.
Disclaimer
Job vacancies, requirements, salaries, benefits, and employment conditions may change or close without prior notice. Candidates should verify the latest information through the application link before applying. Never pay money to anyone in exchange for a job, interview, visa, or recruitment service. Do not share OTPs, passwords, or sensitive banking information with unknown individuals.