Mashreq Bank Careers UAE 2026: Customer Service Officer (Business Banking) Job Vacancy
Are you looking to build a successful banking career in the UAE? Mashreq Bank is currently hiring a Customer Service Officer – Business Banking (BB) for its UAE operations. This opportunity is ideal for banking professionals who are passionate about customer service, relationship management, and delivering exceptional banking experiences to SME and business customers.
As one of the leading financial institutions in the region, Mashreq Bank offers a dynamic work environment, professional development opportunities, and the chance to work with a diverse portfolio of business clients.
About Mashreq Bank
Mashreq Bank is one of the UAE's leading financial institutions, known for its innovative banking solutions, customer-centric approach, and strong presence across retail, corporate, and business banking sectors. The bank continuously invests in technology and talent development to provide world-class financial services while supporting the growth of businesses across the region.
Job Overview
PositionCustomer Service Officer – Business BankingCompanyMashreq BankLocationUnited Arab EmiratesEmployment TypeFull-TimeJob CategoryBusiness BankingJob ID5751Application Deadline30 June 2026
Role Summary
The Customer Service Officer will be responsible for managing the service requirements of walk-in SME customers and supporting Business Banking Account Managers by handling operational, compliance, and customer service-related activities.
The role focuses on delivering superior customer service, resolving customer issues efficiently, maintaining compliance standards, and identifying opportunities to support business growth through cross-selling and customer retention.
Key Responsibilities
Customer Service & Relationship Management
- Handle service requests from SME and CIBG customers.
- Manage customer maintenance activities and account-related requests.
- Resolve customer complaints promptly and professionally.
- Ensure high levels of customer satisfaction.
- Act as the primary contact for operational and service-related inquiries.
- Compliance & Documentation
- Ensure compliance with KYC and AML regulations.
- Support account maintenance and documentation processes.
- Assist in minimizing MER exception items.
- Maintain accurate customer records and documentation.
- Business Support
- Assist SME Account Managers with daily banking operations.
- Coordinate with internal departments for customer requests.
- Support account opening and maintenance activities.
- Handle retention and attrition management processes.
- Sales & Cross-Selling
- Identify potential cross-selling opportunities.
- Refer qualified leads to Account Managers.
- Promote alternate delivery channels and digital banking services.
- Assist relationship teams in converting leads into business opportunities.
- Operational Excellence
- Update customer interactions within CRM systems.
- Ensure adherence to standard operating procedures.
- Monitor service requests and follow up on resolutions.
- Provide regular updates to management on daily activities.
Required Qualifications
Education
Graduate degree from a recognized institution.
Experience
Minimum 2 years of banking sales and customer service experience.
Experience in local or international banking markets preferred.
Key Skills
- Customer Service Excellence
- Relationship Management
- Banking Operations
- KYC & AML Compliance
- CRM Management
- Complaint Resolution
- Cross-Selling Techniques
- Communication Skills
- Objection Handling
- Problem Solving
- Attention to Detail
- Team Collaboration
Why Join Mashreq Bank?
Benefits of Working with Mashreq
- Opportunity to work with a leading UAE bank.
- Professional growth and career development.
- Exposure to SME and Business Banking operations.
- Dynamic and collaborative work environment.
- Training and learning opportunities.
- Competitive compensation and employee benefits.
Ideal Candidate Profile
- Mashreq Bank is seeking candidates who demonstrate:
- Strong customer focus.
- Commitment to achieving results.
- Excellent interpersonal skills.
- Positive attitude and professional work ethic.
- Ability to manage multiple customer requests efficiently.
- Strong attention to quality and compliance standards.
How to Apply
Interested candidates can apply directly through the official Mashreq Bank careers portal.
Application Steps
- Update your CV with relevant banking experience.
- Highlight customer service, sales, and compliance expertise.
- Review the job requirements carefully.
- Complete the online application form.
- Submit your updated resume through the official portal.
Apply Online
Conclusion
The Customer Service Officer – Business Banking position at Mashreq Bank offers an excellent opportunity for banking professionals looking to advance their careers within a respected financial institution. With a strong focus on customer service, relationship management, compliance, and business support, this role provides valuable exposure to the growing SME banking sector. If you have banking experience, strong communication skills, and a passion for delivering exceptional customer experiences, this could be the perfect next step in your professional journey.