Customer Service Officer Jobs in Dubai 2026 | First Abu Dhabi Bank (FAB) Careers
Are you ready to build a successful career in the UAE’s banking sector? First Abu Dhabi Bank (FAB), one of the most prestigious financial institutions in the region, is hiring a Customer Service Officer for its Mirdiff City Centre Branch in Dubai. This is an excellent opportunity for professionals who are passionate about customer service, sales, and banking operations.
Working with FAB means being part of a forward-thinking organization that values innovation, customer satisfaction, and employee growth. If you have experience in banking and enjoy interacting with customers, this role offers a rewarding career path.
Job Overview
PositionLocationCompanyJob TypeCustomer Service OfficerDubai, UAEFirst Abu Dhabi Bank (FAB)Full-Time
About First Abu Dhabi Bank (FAB)
First Abu Dhabi Bank is the largest bank in the UAE and one of the most trusted financial institutions in the Middle East. Known for its strong customer focus and innovative banking solutions, FAB provides a dynamic work environment where employees can grow and succeed.
Key Responsibilities
As a Customer Service Officer, you will play a vital role in delivering excellent banking services and achieving sales targets.
Core Duties Include:
Promote and cross-sell banking products and services
Assist customers with account openings and banking applications
Process loan applications and service requests
Educate customers on digital banking platforms (ATM, online, mobile banking)
Attract new customers through referrals and relationship building
Meet individual sales and onboarding targets
Respond to customer inquiries promptly and professionally
Collaborate with internal teams to resolve customer issues
Ensure compliance with banking policies and procedures
Qualifications & Requirements
Candidates must meet the following criteria:
High School diploma or equivalent
Minimum 2 years of experience in the banking sector
Strong communication and interpersonal skills
Sales-oriented mindset with target achievement experience
Knowledge of CRM systems and banking software
Fluency in English and Arabic
Understanding of UAE banking regulations
Skills That Will Help You Succeed
To excel in this role, candidates should have:
Excellent customer service and problem-solving skills
Strong attention to detail
Ability to work in a fast-paced environment
Team collaboration and communication skills
Adaptability to changing customer needs
Why Join FAB?
Joining FAB offers employees a strong platform for career growth in the banking industry.
Key Benefits
Work with the #1 bank in the UAE
Competitive salary and incentives
Career development and training programs
Professional and supportive work environment
Opportunity to build long-term banking expertise
Work Location
Mirdiff City Centre Branch, Dubai, UAE
This role offers exposure to a busy retail banking environment with direct customer interaction.
How to Apply
Interested candidates can apply through the official FAB careers portal using the link below:
Ensure your CV highlights your banking experience, customer service skills, and sales achievements.
Start your journey with First Abu Dhabi Bank and become part of a leading financial institution shaping the future of banking in the UAE.